Terms and Conditions

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our terms and conditions as below:

• Tdsrefund provides plans of various categories to a customer/companybased on the customer’s/company’s usage and his/company’s revenue/ turnover. In the event that Tdsrefund detects a customer using services under an incorrect category, Tdsrefund shall reserve all rights to cancel the subscription of such plan for a customer and the customer shall be required to purchase the upgraded plan to ensure service continuity. The customer may also be liable to pay additional amounts for usage of the incorrect plan.
• Under normal business circumstances, Tdsrefund will ensure to get the delivery of all services within the stipulated time period communicated through our portal.
• Tdsrefund provides professional Expert Assisted services remotely to individuals and businesses and neither encourages nor permits any in-person visits by its experts to the customer’s location for any of the services delivered.
• Tdsrefund publishes the prices for all services delivered through its marketplace platform. However, at any point of time, Tdsrefund reserves the right to change the price of these services.
• In case of a change in government fee post purchase of a plan, the customer is liable to pay the difference in government fee in addition to the plan amount.
• Tdsrefund reserves the right to offer special discounts on its services to customers from time to time. Such offers can be availed through unique discount codes shared with customers.
• At all times, Tdsrefund expects to maintain a cordial business relationship with its customers. However, if the customer comes across as being extremely unreasonable or rude with Tdsrefund staff or its experts, Tdsrefund reserves the right to cancel the order and terminate the agreement with the customer. In the event of cancellation, the customer will forfeit any payment made to Tdsrefund.
• If a plan is purchased by the customer but is not reachable on any mode of communication for 30 days from the date of purchase, Tdsrefund reserves the right to cancel the order. In the event of cancellation, the customer will forfeit any payment made to Tdsrefund.
• In situations where the customer purchases a plan in advance, Tdsrefund team shall contact the customer for order fulfillment within a reasonable timeframe before the plan expires or the deadline approaches. Customer will cooperate with Tdsrefund to help us deliver the services in a timely manner.
• In situations where the service needs to be delivered before a deadline (Eg. Tax filing), Tdsrefund will clarify the estimated time required to fulfill the service to the customer. Customer is expected to cooperate with Tdsrefund to enable us to deliver the services in a timely manner. In case of any delay in order fulfillment, Tdsrefund shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
• Tdsrefund is governed by the laws of the country. Tdsrefund will carry out its business in good faith with complete transparency. Tdsrefund reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country.